Automate outbound third-party contact, liability admission capture, and cost recovery submissions to maximise recovery rates and reduce aged debt.
Recovering costs from at-fault insurers requires persistent, well-timed outbound contact, accurate documentation, and adherence to the Pre-Action Protocol. When recovery is managed through spreadsheets and diary reminders, follow-ups are missed, evidence packs are incomplete, and viable claims age into write-offs.
Diary-based chase systems mean follow-ups slip, giving at-fault insurers grounds to dispute on delay or limitation.
Recovery submissions lacking hire justification, repair invoices, or engineering reports are rejected, requiring rework and re-submission.
Failure to follow the prescribed Pre-Action Protocol timeline exposes you to adverse costs orders in litigation.
Purpose-built capabilities — not generic templates you have to work around.
Trigger templated letters and emails to at-fault insurers at each Pre-Action Protocol stage with tracked delivery confirmation.
Automatically compile hire invoices, rate justification, repair costs, engineering reports, and claimant statements into a single disclosure bundle.
Enforce the fixed-cost Pre-Action Protocol timeline with automated letter generation, response tracking, and escalation to litigation if deadlines pass.
Log offers, counter-offers, and agreed settlements against each claim head (hire, repair, storage, recovery, PI referral fee).
Once liability is established, open a recovery file and send the initial letter of claim to the at-fault insurer.
Assemble all supporting documentation — hire invoices, rate evidence, repair costs, engineering report — into a disclosure-ready bundle.
Send protocol-compliant correspondence at prescribed intervals, tracking responses and counter-proposals.
Log offers and counter-offers against each claim head, escalating to litigation referral if negotiation stalls.
Try these tools to assess and improve your operations.
Yes. The workflow engine enforces the Pre-Action Protocol timeline, generating compliant letters at each prescribed stage and tracking insurer responses. If deadlines pass without response, the system flags the claim for litigation referral.
Disputed claims are escalated to a senior handler queue with all evidence attached. SwiftCase tracks the dispute resolution process and, if necessary, generates litigation referral packs for instructed solicitors.
Yes. Recovery is tracked against individual claim heads — credit hire, repair, storage, recovery charges, vehicle write-off, and PI referral fee — giving you granular visibility of recovery performance.
Part 36 offers are logged with their expiry dates and cost consequences. The system alerts handlers before expiry so that settlement decisions are made with full awareness of the cost position.
See how SwiftCase automates third-party recovery, Pre-Action Protocol compliance, and settlement tracking for accident management firms.
