Manage the total-loss process from engineer inspection to valuation, claimant negotiation, salvage disposal, and settlement — with full audit trail.
When an engineer declares a vehicle beyond economical repair, a new set of processes kicks in — pre-accident valuation, claimant negotiation, salvage categorisation, and disposal. Without a dedicated workflow, total-loss claims drift, hire periods overrun while valuations are disputed, and salvage proceeds are not properly credited.
Pre-accident valuations are sourced manually from multiple providers, delaying the settlement offer and extending the hire period.
Claimants dispute valuations but handlers lack structured escalation paths, causing cases to stagnate.
Salvage disposal is handled ad hoc, with no competitive bidding process to maximise the salvage return.
Purpose-built capabilities — not generic templates you have to work around.
Source pre-accident valuations from multiple industry guides and providers simultaneously, presenting a defensible market value.
Log all valuation discussions, counter-offers, and evidence submissions in a structured negotiation timeline.
Assign DVLA salvage category (S or N), manage V23 notifications, and route vehicles to salvage agents for competitive bidding.
Ensure all total-loss steps are completed — V5 surrender, finance settlement, hire cessation, salvage credit — before closing the claim.
Track average time-to-settlement, valuation acceptance rates, and salvage return percentages across your book.
Record the engineer's beyond-economical-repair decision with supporting report and trigger the total-loss workflow.
Obtain pre-accident valuations from multiple providers and compile into a defensible market-value report.
Present the valuation to the claimant, log any counter-arguments or additional evidence, and agree the settlement figure.
Assign the DVLA salvage category, submit V23 notification, and route the vehicle to salvage agents for bidding.
Process V5 surrender, settle any outstanding finance, credit salvage proceeds, and close the total-loss file.
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SwiftCase can source valuations from CAP, Glass's, Auto Trader, and other industry-standard providers. Multiple valuations are presented side by side so handlers can build a defensible average market value.
Based on the engineer's report, SwiftCase assigns the appropriate DVLA salvage category — Category S (structurally damaged, repairable) or Category N (non-structurally damaged, repairable). The system then manages V23 notification and routes the vehicle for disposal.
SwiftCase provides a structured dispute resolution path. Claimants can submit additional evidence (service history, modifications, comparable adverts), which is logged against the claim. Handlers can adjust the offer with full audit trail.
Yes. SwiftCase integrates with HPI and finance provider databases to check for outstanding finance. Settlement figures are obtained and factored into the total-loss payout calculation.
See how SwiftCase automates valuations, claimant negotiation, and salvage disposal for accident management companies.
