Skip to main content
SwiftCase
PlatformSwitchboardFeaturesSolutionsCase StudiesFree ToolsPricingAbout
Book a Demo
SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

Platform

  • Platform Overview
  • Workflow Engine
  • Case Management
  • CRM
  • Document Generation
  • Data Model
  • Integrations
  • Analytics

Switchboard

  • Switchboard Overview
  • Voice AI
  • Chat
  • Email
  • SMS
  • WhatsApp

Features

  • All Features
  • High-Volume Operations
  • Multi-Party Collaboration
  • Contract Renewals
  • Compliance & Audit
  • Pricing
  • Case Studies
  • Customers
  • Why SwiftCase

Company

  • About
  • Our Team
  • Adam Sykes
  • Nik Ellis
  • Implementation
  • 30-Day Pilot
  • Operations Pressure Map
  • For Your Role
  • Peer Clusters
  • Engineering
  • Careers
  • Partners
  • Press
  • Research
  • Tech Radar
  • Blog
  • Contact

Resources

  • Use Cases
  • Software
  • ROI Calculator
  • Pressure Diagnostic
  • Pilot Scope Estimator
  • Board Case Builder
  • Free Tools
  • Guides & Templates
  • FAQ
  • Compare
  • Glossary
  • Best Practices
  • Changelog
  • Help Centre

Legal

  • Privacy
  • Terms
  • Cookies
  • Accessibility

Stay in the loop

Cyber Essentials CertifiedGDPR CompliantUK Data CentresISO 27001 Standards

© 2026 SwiftCase. All rights reserved.

Back to Blog
Workflow Automation

Technologies that could benefit your SMB in 2018

In recent years, technology previously only available to major companies with large budgets has become available to small and medium sized.

Dr. Adam Sykes

Dr. Adam Sykes

Founder & CEO

January 17, 2018
4 min read
Contents
  • Cloud computing
  • Workflow automation
  • Data analysis
  • How SwiftCase helps
  • Ready to automate your workflows?

In recent years, technology previously only available to major companieswith large budgets has become available to small and mediumsized businesses, allowing them to compete on a more level playingfield.

What are some of the technologies that could provide your business withhigher productivity and efficiency?

Cloud computing

Cloud computing is an information technology model that enableswidespread access to resources hosted on remote servers, avoiding the needto maintain hosting infrastructure on-site. Files, software, anddatabases can be shared between multiple users spread over a wide area.

Users do not need to download or buy software and install it their ownhardware. User accounts can be created and rolled out across anorganisation quickly. Collaboration at a distance is made easier,bringing everybody on to the same page.

Workflow automation

Workflow automation used to be strictly in the realm of largecorporations that could afford the server space and display hardware toimplement it across their organisation. With the advent of widespreadmobile devices and cloud-computing, highly effective software workflowtools are now within the reach of the average SMB.

By automating repetitive tasks and monitoring business processes overtime, you could significantly increase your company’s profitabilitythrough lower overheads and higher productivity.

Data analysis

Having access to a wide range of data and the tools to analyse iteffectively is something larger businesses have found invaluable inincreasing productivity and sales, allowing them to dominate incompetitive markets.

Smaller, more agile companies can now enjoy the benefits of analysingcustomer behaviour, market trends and financial performance. Allowingthem to open up new markets or compete with larger players.

How SwiftCase helps

SwiftCase is a powerful cloud-based business process management platformwith an intuitive interface accessible across mobile devices as well asdesktop machines.

Configure workflows to your fit with your company’s best practice and tomeet industry standards.

Gather data in real time and generate charts and graphs that help you toplan for the future of your business.

If you’re interested in a free, no-obligation demonstration,get in touch today.


Ready to automate your workflows?

SwiftCase helps operations teams streamline their processes with powerful workflow automation, case management, and AI-powered communication tools.

Book a demo | View pricing | Explore the platform

Related Articles

Workflow Automation

Case Management vs Workflow Management: What's the Difference?

March 2, 202612 min read
Workflow Automation

What is Workflow Automation? The Complete UK Guide (2026)

March 2, 202618 min read
Workflow Automation

15 Workflow Automation Examples from UK Businesses

March 2, 202614 min read

Get automation insights delivered

Join operations leaders who get weekly insights on workflow automation and AI.

About the Author

Dr. Adam Sykes
Dr. Adam Sykes

Founder & CEO

Founder & CEO of SwiftCase. PhD in Computational Chemistry. 35+ years programming experience.

View all articles by Adam →

Related Free Tools

Workflow Mapper

Draw your business process visually and export a professional PDF.

Try free

SLA Template Builder

Build and download a professional Service Level Agreement.

Try free

Meeting Cost Calculator

See the true cost of your meetings based on attendees and salary.

Try free

11.8M+ cases processed

See workflow automation in action

Build, deploy, and optimise workflows without writing a line of code.

Explore the Workflow Engine
Calculate Your ROI