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Manually checking through a system for problems, or information such aswhich tasks are closest to a deadline can be time-consuming and prone toerror. Actions like running reports, executing database queries andusing a search function are a partial solution, but not ideal. There isa better alternative which reduces both the time taken by employees andprovides more accurate results.
Automating the process
Business action monitoring (also known as business action management)gives business system users the opportunity to concentrate on the corepurpose of their day-to-day work, by removing the requirement to look upinformation to monitor events constantly. The less time spent within anorganisation running reports and search queries, the more resources canbe employed towards improving business results.
This goal is achieved by monitoring system events automatically,according to parameters (such as time periods) set beforehand. Management and system developers decide which information will need tobe pulled, at what time intervals, and how it needs to be displayed tousers depending on their role within the organisation.
What can BAM do specifically?
BAM can measure the time it takes for an activity (such as replying toan enquiry) to be executed, and either bring up an alert or prompt anautomated message to be sent out by the system.
By monitoring events in real time, data can be gathered to ensure youmeet business goals for finances, SLAs and customer satisfaction. Havingthis breakdown of performance indicators at hand can significantly helpin making vital business decisions for the future.
The benefits
- Increased transparency; relevant information can be collected, analysedand shared
- Optimising efficiency; costs are lowered, work goals are achieved morefrequently
- Better identification of risks and opportunities through more accuratedata
- Greater competitiveness and flexibility from a wider understanding ofyour business in the context of a given market
How SwiftCase helps
SwiftCase is a business process management platform that incorporatesevent management features such as:
- Configure notifications to alert you to important events
- Comprehensive log of system events
- Role-based permissions provide secure access to event records
- Search criteria allow you to find exactly the event information you need
If you’re interested in a free, no-obligation demo,get in touch with ustoday.
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