How to create an Email Template

Contents

Email Templates pre-populate the content of an email, saving you and your team from repeatedly typing out the same emails to your clients.

Creating an Email Template

1. ClickAdmin.
2. Click the View button on the Email panel. This will take you to the Email Template page.
3. ClickCreate Template.
4. Add a Template Name and a Subject.
5. If the Email Template should only be able to send from a workflow, check the Is this a workflow only Template? checkbox and select a Workflow.
6. Add a Template Name and a Subject.
7. Add the text you want to appear on the email in the blank box.

1. ClickInsert Task Information Tagto open lists ofUser,Question,Task, andFile Tagsto copy and paste into your email template.

1. ClickSave.

Note:

Tags are used to generate and display information from the Task, allowing each email to be customisable to the recipient/subject.

Example Email Template

• Address the Client Staff
• Tell them the Expert that has been assigned to solve their ticket
• Give them the URL of the ticket
• Give them the Ticket Reference Number
• Give them the Expert’s Email

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