Insights &
resources.

How SwiftCase Is Helping Winners Pull Ahead The world of small business has split in two and the gap is widening every day. As UKTN recently highlighted in Why running a small business has changed ...

SwiftCase has always been about pushing boundaries, but our latest upgrade launches the platform into an entirely new league. Designed for teams who want speed, clarity and intelligent automation a...

Claimbotics: From Beta to Production  Back in the summer, we introduced Claimbotics, our AI-powered Claims voice-bot designed to transform FNOL, using natural language AI to empathetically collect ...

As 2025 draws to a close, one pattern is impossible to ignore: most insurers and claims businesses are still using technology as an efficiency tool, not an innovation driver. Projects labelled as “...

Every week, we see new headlines about AI and AI agents systems promising to transform how businesses work overnight. The hype is relentless but the reality? Often disappointing, although it’s not ...

What if your fear of AI is the reason your business falls behind? For many small and medium-sized businesses, AI still feels out of reach; perceived expense, complicated, and built for the giants. ...

SwiftCase’s AI Upgrade for Incoming Communications We’re constantly exploring how automation and AI can transform the way businesses operate.  One of the most common pain points in any organisation...

Coming soon... Smart FNOL, Voicebot Chatbot Email, CRM integration, Liability Assessor, 24/7/365 calls answered, Easy set up, low cost...

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Create your first workflow using the Workflow Builder. The workflow builder is a powerful, easy-to-use interface. It allows you to create, update and modify workflows- without any need for code or ...

The Customer Complaint workflow logs and tracks any customer complaints that are submitted. Using the Customer Complaint Workflow Note: The first three steps need to be carried out by the Customer ...

The Customer Enquiry workflow logs and tracks any customer questions to ensure prompt responses from you and your Team Members. Using the Customer Enquiry Workflow Note: The first three steps need ...