A UK-wide diagnostic testing provider uses SwiftCase to manage DNA testing, drug & alcohol screening, and occupational health medicals across thousands of collection points nationwide.
This independent, women-led UK business delivers diagnostic testing and occupational health services across the United Kingdom. Founded in 2017 and headquartered in Manchester, they have grown to become a trusted provider serving major corporations, government bodies, and private clients.
Their comprehensive service offering includes DNA relationship testing (paternity, maternity, sibling testing), workplace drug & alcohol screening, and safety-critical occupational health medicals. They maintain ISO 9001, ISO 14001, and ISO 27001 certifications, along with Network Rail accreditation.
Diagnostic testing requires rigorous chain of custody, strict compliance with laboratory standards, and seamless coordination between clients, sample collectors, laboratories, and medical review officers. This organisation needed a system that could handle:
Distinct workflows for DNA testing, urine/oral fluid screens, hair testing, blood testing, medical assessments, quality incidents, and donor records.
Comprehensive template library including consent forms, appointment letters, collection paperwork, medical certificates, and laboratory submission forms.
Automated notifications for appointment confirmations, result notifications, MRO reviews, referral reminders, and quality incident escalations.
Direct integration with SimplyBook and distance calculation APIs for efficient appointment scheduling and sample collector routing.
13,200+ users across internal staff, client organisations, sample collectors, and client staff - all with role-appropriate access controls.
Built-in QIR (Quality Incident Report) workflow with 3,700+ incidents tracked, supporting ISO compliance and continuous improvement.
SwiftCase enables seamless collaboration between the internal team, their network of sample collectors, and thousands of client organisations across corporate, legal, and healthcare sectors. The platform's case management capabilities ensure complete visibility and chain of custody compliance.
Implemented SwiftCase to manage DNA testing, drug screening, and medical assessment workflows with full chain of custody tracking.
Integrated retail partner DNA kit workflows, enabling nationwide distribution and seamless result delivery.
Deployed comprehensive QIR workflow supporting ISO 9001, 14001, and 27001 certification requirements.
Added specialised workflows for Network Rail PTS medicals and safety-critical assessments.
Managing 19,000+ cases annually with 13,200+ active users across the platform.
See how SwiftCase can help your healthcare or diagnostic testing business manage complex workflows, ensure compliance, and scale efficiently.
