SwiftCase
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Healthcare & Diagnostics

Diagnostic Testing Provider

A UK-wide diagnostic testing provider uses SwiftCase to manage DNA testing, drug & alcohol screening, and occupational health medicals across thousands of collection points nationwide.

DNA TestingDrug & Alcohol ScreeningOccupational Health
76,400+
Cases Processed
19,300+
Cases This Year
6+
Years on Platform
13,200+
Active Users

About This Organisation

This independent, women-led UK business delivers diagnostic testing and occupational health services across the United Kingdom. Founded in 2017 and headquartered in Manchester, they have grown to become a trusted provider serving major corporations, government bodies, and private clients.

Their comprehensive service offering includes DNA relationship testing (paternity, maternity, sibling testing), workplace drug & alcohol screening, and safety-critical occupational health medicals. They maintain ISO 9001, ISO 14001, and ISO 27001 certifications, along with Network Rail accreditation.

2,680+ Client Organisations
160+ Sample Collectors
ISO 9001, 14001, 27001
UK-Wide Coverage

Services Managed in SwiftCase

  • DNA Paternity & Relationship Testing
  • Urine & Oral Fluid Drug Screening
  • Hair & Blood Testing
  • Occupational Health Medicals
  • Network Rail PTS Assessments
  • Retail Partnership DNA Kits
  • Quality Incident Reporting
  • Medical Candidate Records

The Challenge

Diagnostic testing requires rigorous chain of custody, strict compliance with laboratory standards, and seamless coordination between clients, sample collectors, laboratories, and medical review officers. This organisation needed a system that could handle:

  • 1
    Multiple Testing Types: From quick oral fluid screens to complex hair analysis and medical assessments, each requiring different workflows, consent forms, and reporting formats.
  • 2
    Chain of Custody Compliance: Every sample must be tracked from collection through laboratory analysis to result reporting, with full audit trails for legal defensibility.
  • 3
    Nationwide Coordination: Sample collectors across the UK need real-time access to appointments, collection paperwork, and the ability to upload results from mobile devices.
  • 4
    Multi-Channel Appointments: Integration with booking systems, retail partners, and corporate clients requiring different appointment flows and notification systems.

The SwiftCase Solution

20+ Workflow Types

Distinct workflows for DNA testing, urine/oral fluid screens, hair testing, blood testing, medical assessments, quality incidents, and donor records.

52 Document Templates

Comprehensive template library including consent forms, appointment letters, collection paperwork, medical certificates, and laboratory submission forms.

130+ Email Automations

Automated notifications for appointment confirmations, result notifications, MRO reviews, referral reminders, and quality incident escalations.

Booking Integration

Direct integration with SimplyBook and distance calculation APIs for efficient appointment scheduling and sample collector routing.

Multi-Party Access

13,200+ users across internal staff, client organisations, sample collectors, and client staff - all with role-appropriate access controls.

Quality Management

Built-in QIR (Quality Incident Report) workflow with 3,700+ incidents tracked, supporting ISO compliance and continuous improvement.

Results & Impact

67,000+
Cases Completed
40 days
Avg Completion Time
279K+
Notes & Updates
6+
Years on Platform

Testing Type Breakdown

Urine & Oral Fluid
23,200+
Drug & alcohol screens
Donor Records
15,200+
Client result access
Retail DNA Tests
13,100+
Partnership kits
Quality Incidents
3,700+
QIR tracking
Hair Testing
3,100+
Extended detection
DNA Testing
2,600+
Relationship testing

Collaboration at Scale

SwiftCase enables seamless collaboration between the internal team, their network of sample collectors, and thousands of client organisations across corporate, legal, and healthcare sectors.

Total Notes & Communications279,000+
Notes Added Last 30 Days4,200+
Document Templates52
Email Automations130+

Platform Users

Internal Staff18
Sample Collectors163
Client Organisations2,686
Client Staff10,367
Total Active Users13,235

6+ Years of Partnership

1
Year 1

Platform Launch

Implemented SwiftCase to manage DNA testing, drug screening, and medical assessment workflows with full chain of custody tracking.

2
Year 2

Retail Partnership

Integrated retail partner DNA kit workflows, enabling nationwide distribution and seamless result delivery.

3
Year 4

Quality Management

Deployed comprehensive QIR workflow supporting ISO 9001, 14001, and 27001 certification requirements.

4
Year 5

Network Rail Accreditation

Added specialised workflows for Network Rail PTS medicals and safety-critical assessments.

5
Year 6+

Continued Growth

Managing 19,000+ cases annually with 13,200+ active users across the platform.

Ready to Transform Your Operations?

See how SwiftCase can help your healthcare or diagnostic testing business manage complex workflows, ensure compliance, and scale efficiently.

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