Comparison
Process Street is a popular platform for documenting SOPs and running checklist-based workflows. SwiftCase is a configured operations platform for service businesses. Both help teams follow processes, but they solve fundamentally different problems.
Purpose-built for service businesses like insurance, legal, healthcare, and property. Deep case management with 41 field types, document generation, and client portals.
Platform for documenting SOPs and running recurring checklist workflows. Designed to help teams follow standardised procedures with structured templates and conditional logic.
Flat monthly fee based on usage. Add your whole team - including clients and external parties - without per-seat costs.
Pricing varies by tier with per-member costs. Free plan available for basic use, with Startup, Pro, and Enterprise tiers adding more features and integrations at higher per-seat rates.
Dedicated implementation included. We build your workflows, terminology, and processes. Go live in 4-8 weeks with a system tailored to your operation.
Sign up and start building checklists and workflows immediately. Large template library for common processes. No dedicated implementation - designed for teams to set up themselves.
Complex multi-step automations purpose-built for service businesses: document generation, email processing, SLA tracking, and compliance workflows.
Conditional logic within checklists, task assignments, due dates, and approvals. Integrates with Zapier and other tools for cross-platform automations, but workflows centre around checklist completion.
41 field types, linked records, document generation, email processing, SLA tracking, and full audit trails. Purpose-built for managing complex service operations end-to-end.
Process Street focuses on running checklists and documenting SOPs rather than managing ongoing cases. Not designed for complex, long-running service operations with multiple stakeholders.
Focused on insurance, legal, healthcare, and property operations. UK data hosting with Cyber Essentials certification. Built for regulated industries.
Popular with operations, HR, and customer success teams who need repeatable processes. Used across industries for onboarding, compliance checks, and recurring operational tasks.
Side-by-side comparison of SwiftCase and Process Street capabilities
| Feature | SwiftCase | Process Street |
|---|---|---|
| Pricing & Licensing | ||
| Unlimited users included | Yes | No |
| Per-seat pricing | No | Yes |
| Free tier available | No | Yes |
| Unlimited external users | Yes | No |
| No per-user cost scaling | Yes | No |
| Implementation | ||
| Implementation included | Yes | No |
| Self-service setup | No | Yes |
| Pre-built template library | No | Yes |
| Dedicated onboarding | Yes | No |
| Custom workflow configuration | Yes | Partial |
| Core Features | ||
| Deep case management | Yes | No |
| Checklist workflows | Partial | Yes |
| SOP documentation | No | Yes |
| Document generation | Yes | No |
| 41 configurable field types | Yes | No |
| Email processing | Yes | No |
| Full audit trail | Yes | Yes |
| External user portals | Yes | No |
| Conditional logic | Yes | Yes |
| Approval workflows | Yes | Yes |
| AI Capabilities | ||
| AI voice calls | Yes | No |
| AI chat agents | Yes | No |
| AI WhatsApp/SMS | Yes | No |
| AI email handling | Yes | No |
| Industry Focus | ||
| Insurance operations | Yes | No |
| Legal case management | Yes | No |
| Healthcare workflows | Yes | No |
| General business processes | Yes | Yes |
| UK data hosting | Yes | No |
| Cyber Essentials certified | Yes | No |
For a 50-person team with external stakeholder access needs
Process Street's per-seat pricing can become expensive as teams grow, especially when you need access for external parties. SwiftCase offers better value when you need dedicated implementation, external party access, case management, and AI communications. Process Street pricing based on publicly available information as of March 2026.
Process Street is a well-designed platform that excels at what it does best: helping teams document, standardise, and run repeatable processes. It's trusted by thousands of teams worldwide and its checklist-first approach makes it incredibly easy to get started.
Process Street excels when you need:
However, if you're a UK service business managing complex operations that require deep case management, document generation, client portals, and AI-powered multi-channel communications, SwiftCase is purpose-built for those needs - and we'll configure it for you rather than asking your team to manage checklists.
See how SwiftCase compares to other platforms
Book a discovery call to see if SwiftCase is the right fit for your service operations.
