Data Model
A data model defines the structure, relationships, and rules for how data is organised and stored within a software system, determining what information can be captured and how it connects.
A data model is the blueprint for how your business information is structured within a software platform. It defines what types of records you can create (cases, customers, policies, properties), what fields each record contains (name, date, status, value), and how records relate to each other (a customer has many cases, a case has many documents).
In workflow automation, the data model is fundamental because it determines what your workflows can do. A flexible data model means you can capture exactly the information your business needs, build relationships between different data types, and create workflows that operate on rich, structured data.
Rigid data models — common in off-the-shelf software — force you to adapt your processes to fit the software's predefined structure. Flexible data models let you adapt the software to fit your processes.
SwiftCase offers 41 configurable field types including text, numbers, dates, dropdowns, file uploads, calculations, and relationship fields. This means you can model virtually any business domain — from insurance claims with complex party relationships to property portfolios with nested compliance records — without custom development.
Related Terms
Case Management
Case management is the coordination of complex, variable work where each case follows its own path based on circumstances, requiring human judgement, collaboration, and adaptive decision-making.
Workflow Automation
Workflow automation is the use of software to execute business processes with minimal human intervention, replacing manual handoffs, notifications, and data movements with automated triggers, conditions, and actions.
Conditional Logic
Conditional logic in workflow automation defines rules that determine different actions or paths based on data values, enabling processes to adapt automatically to different scenarios.
API Integration
API integration connects different software systems by allowing them to exchange data and trigger actions automatically through standardised programming interfaces.
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See it in action
Book a discovery call to see how SwiftCase handles data model for your organisation.