Free Compliance Tool
Enter your complaint received date and instantly see every FCA DISP deadline — acknowledgement, holding response, final response, FOS referral window, and record retention.
This tool is not endorsed by the FCA. Deadlines are indicative only — consult your compliance team for specific cases.
Every deadline your firm needs to hit under FCA DISP rules, calculated from your complaint received date.
A visual timeline of every FCA DISP deadline, colour-coded by urgency — green for on track, amber for approaching, red for overdue.
Acknowledgement and summary resolution deadlines are calculated in business days, automatically skipping weekends and UK bank holidays.
Clear guidance on what you need to do next based on where you are in the complaints handling timeline, with regulation references.
7 Key Deadlines
Based on FCA DISP rules for complaints handling by insurance firms.
3 business days
3 business days
4 weeks (28 days)
8 weeks (56 days)
Opens at 8 weeks
6 months after final response
5 years after closed
Related Resources
Explore guides and use cases related to this tool.
SwiftCase provides built-in deadline tracking, automated acknowledgement letters, escalation alerts, and full audit trails — so you never miss a DISP deadline again.
