Capture first notification of loss from any channel, validate liability indicators, and route claims to the right handler — all within minutes, not hours.
When FNOL arrives by phone, email, insurer portal, and web form, details get re-keyed, liability indicators are missed, and claims sit unallocated. Every hour of delay is a lost hire day and a weaker subrogation position. Manual triage also increases the risk of accepting fraudulent or non-viable claims that drain resources downstream.
Handlers manually transpose FNOL details from calls, emails, and insurer feeds into your case management system, introducing errors and delays.
Without a structured triage workflow, liability split decisions vary between handlers, leading to disputed recoveries and write-offs.
Claims queue in a shared inbox until a supervisor manually assigns them, losing critical hours in the first 24-hour window.
Basic fraud indicators such as repeat claimants, staged accident patterns, and policy anomalies are not checked until deep into the claim lifecycle.
Purpose-built capabilities — not generic templates you have to work around.
Ingest notifications from telephony, email, insurer API feeds, and web forms into a single structured record with zero re-keying.
Apply rule-based triage logic to accident circumstances, third-party admissions, and police report data to generate an initial liability indicator.
Auto-allocate claims to the appropriate handler queue based on liability split, claim value band, and service-level commitments.
Cross-reference claimant details, vehicle histories, and known fraud markers at the point of intake before any services are deployed.
Trigger configurable SLA clocks from the moment FNOL is received, with escalation alerts for missed response windows.
Receive and normalise first notification of loss from any inbound channel into a standardised claim record.
Auto-populate vehicle, policy, and third-party data; flag missing fields for handler completion.
Apply liability indicators, fraud screening rules, and claim-value banding to determine the handling pathway.
Route the claim to the appropriate handler or team queue and send confirmation to the claimant with next-step instructions.
Activate response-time and service-deployment SLA timers with automated escalation if thresholds are breached.
Try these tools to assess and improve your operations.
SwiftCase captures FNOL from inbound telephony (via CTI integration), email parsing, insurer API feeds, and branded web forms — all normalised into a single claim record.
Yes. Liability scoring rules are fully configurable. You can define weighted criteria based on accident circumstances, third-party admissions, dashcam evidence flags, and police report indicators.
At the point of intake, SwiftCase cross-references claimant details, vehicle registration histories, and configurable fraud markers. Flagged claims are routed to a fraud review queue before any services are deployed.
Yes. SwiftCase can ingest FNOL data from major insurer and MGA portals via API or scheduled file feeds, eliminating duplicate data entry.
See how SwiftCase automates FNOL intake, liability scoring, and claim allocation for accident management companies.
