Track every diagnostic request from order to result, ensuring turnaround times are met and no test falls through the cracks.
Diagnostic requests sent via paper forms, fax, or disparate electronic systems frequently go unacknowledged. Clinicians chase results by phone, patients attend follow-up appointments before results are available, and abnormal findings sit in inboxes without timely clinical action.
There is no confirmation that the lab or imaging department received the request, leaving clinicians uncertain whether to re-order or wait.
Without live TAT monitoring, breaches are identified retrospectively through manual audits rather than prevented proactively.
Critical or unexpected findings filed into a generic inbox may not be reviewed for days, creating a serious patient safety risk.
Pathology, radiology, and point-of-care testing each have separate tracking mechanisms, making it impossible to see the full diagnostic picture for a patient.
Purpose-built capabilities — not generic templates you have to work around.
Track each diagnostic order through requested, acknowledged, in-progress, resulted, and reviewed statuses with automatic timestamp capture.
Configurable turnaround time targets per test type with countdown timers and escalation alerts at 75%, 90%, and 100% of target.
Results flagged as abnormal or critical trigger immediate notifications to the requesting clinician and their escalation contact.
A single view of all outstanding diagnostics for a patient, ward, or specialty regardless of whether the test is pathology, imaging, or physiological measurement.
Report on TAT compliance, rejection rates, repeat-test frequency, and result acknowledgement times by department and test category.
A clinician submits a diagnostic request with clinical indication, urgency, and specimen details. The system assigns a unique tracking ID.
The receiving department confirms receipt and expected turnaround. The TAT countdown begins from this acknowledgement timestamp.
The result is posted back to the tracking system. Abnormal or critical values trigger immediate escalation to the requesting clinician.
The clinician reviews the result, records their clinical action, and the diagnostic episode is closed with a full audit trail.
Try these tools to assess and improve your operations.
No. SwiftCase sits alongside your LIMS or RIS as a tracking and workflow layer. It ingests order and result data to provide cross-modality visibility and escalation without replacing departmental systems.
TAT targets are set per test category (e.g. urgent FBC = 1 hour, routine MRI = 5 working days). Each target has configurable warning and breach thresholds with separate escalation contacts.
Yes. POCT results can be entered manually or via device integration and appear on the same cross-modality dashboard as lab and imaging results.
When a result is flagged as abnormal by the source system, SwiftCase sends an immediate notification (email, SMS, or in-app alert) to the requesting clinician. If not acknowledged within a configurable window, the alert escalates to the next contact.
See how SwiftCase tracks every test from order to clinical action with proactive alerts and a full audit trail.
