Customer Success

You can send and receive emails in SwiftCase. Follow the steps below to learn how. Note: Please bear in mind that you have to have configured an.

Work together with your Team to create Tasks, share information and communicate by adding your Team Members to your SwiftCase system. Adding a Team.

Learn how to add Client Contacts (client staff) to your SwiftCase, so you can create tasks related to those Clients and keep them updated throughout.

Clients are the organisations your business deals with. You can add Client Contacts (client staff), who are the people who work for those.

Discover how to keep your business finances under control. Stay organised, get paid on time, every time and monitor client performance to locate any issues.

Updated 05/01/2022 The Fox and the cat is an ancient fable about the perils of choice: A Fox was boasting to a Cat of its clever devices for escaping.

Updated 06/10/2021 “It doesn’t matter what we want. Once we get it, then we want something else.” – Petyr Baelish There is an adage about customer.

Updated 16/06/2021 Get Loyal Customers – Sell A Movement. Not an incremental improvement. Your unique selling point needs to be unique. The offer.

Updated 26/05/2021 In the beginning, as an entrepreneur, you find yourself wearing many hats, from the Head of Sales to cleaning the office. Your.

Updated 09/12/2020 Maintaining a good relationship with your customers allows you to be more profitable, with it being much harder to gain a new.

Learn how client portals reduce support queries, improve transparency, and give customers self-service access to their case information.

Updated 26/08/2020 I have previously discussed the effect of Edward Bernays on public relations and corporate advertising. He famously ushered in the.

Updated 01/07/2020 Email is still the top communication tool used in business. As such, it’s important to get your marketing right when it comes to.

Updated 29/04/2020 Why waste countless working days producing proposals for your clients when SwiftCase can do it for you in the blink of an eye? As.

Gold plating means intentionally adding extra features or functions to a product or projects you are developing which were not included in the scope.

Learn how SwiftCase enables seamless team collaboration with centralised case notes, real-time task tracking, and shared visibility across your organisation.

Geofencing is a buzzy mobile app capability that’s been around for at least a decade; however, developers are only now seeing the full potential of.

A recent tragic fire on a plane in Moscow’s Sheremetyevo airport killed 41 passengers including 2 children. Many passenger-recorded videos emerged.

SEO, or Search Engine Optimisation refers to the methods used to improve a website’s position in search results. Essentially, good SEO means a higher.

Long-term planning as a business is important to stay relevant and competitive in any given market. However, it is essential if you are looking to.