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Category

Guides

36 articles in this category.

10 SwiftCase Features You're Probably Not Using (But Should Be)
Guides
10 SwiftCase Features You're Probably Not Using (But Should Be)
Powerful capabilities hiding in plain sight. From offline mobile access to automated document generation, here's what you might be missing.
December 5, 2025
8 min read
Guides
Guides
The Complete Guide to No-Code Platforms: Building Business Applications Without Programming
Understand the no-code revolution: what these platforms offer, how to evaluate them, implementation strategies, and how to build powerful business applications without writing code.
August 30, 2024
15 min read
Guides
Guides
The Complete Guide to Digital Transformation for Operations Teams
A practical guide to digital transformation for operations leaders: strategy, technology selection, implementation approaches, and how to deliver measurable results without multi-year programmes.
July 15, 2024
16 min read
How to add a Note Button
Guides
How to add a Note Button
Note Buttons have the same functionality as Buttons except they also allow you to create a note. For example, you could create an ‘On-hold’ button.
June 7, 2024
3 min read
How to add a Note
Guides
How to add a Note
The Note action allows you to quickly and easily add a Task note, which will get automatically logged for you and your Team Members to refer back to.
June 7, 2024
2 min read
How to update a User Email
Guides
How to update a User Email
Note: Please do bear in mind that you can only add an email to a User’s account if you are an Internal Admin. Click on groups Users and then My Team.
June 7, 2024
2 min read
How to add a Failed Appointment box
Guides
How to add a Failed Appointment box
Adding a Failed Appointment box Note: You can add more than one question and also add a specific answer, so the box will only show after this specified answer.
June 6, 2024
2 min read
How to Update User Permissions (Internal Admin)
Guides
How to Update User Permissions (Internal Admin)
Learn how to manage user permissions in SwiftCase. Internal admins can add and remove permissions to control what team members can access and modify.
June 6, 2024
3 min read
How to add a List Documents action
Guides
How to add a List Documents action
Adding a List Documents action Note: You can add more than one question and also add a specific answer, so the box will only show after this specified answer.
June 5, 2024
2 min read
How to add a URL Button
Guides
How to add a URL Button
Adding a URL button Note: You can add more than one question and also add a specific answer, so the box will only show after this specified answer is inputted.
June 5, 2024
2 min read
How to add a user email (Internal Admin)
Guides
How to add a user email (Internal Admin)
Add a User’s email to their account so they can send and receive emails through SwiftCase! Adding an Email Note: Please do bear in mind that you can.
June 5, 2024
2 min read
How to add an On Hold box
Guides
How to add an On Hold box
The On Hold box allows you to put a Task on hold with one click. You can also add a reason why the Task is going on hold in the box provided. Adding.
June 5, 2024
3 min read
How to add JavaScript
Guides
How to add JavaScript
Adding a JavaScript action Note: You can add more than one question and also add a specific answer, so the box will only show after this specified answer is inputted.
June 5, 2024
2 min read
How to change a users password (Internal Admin)
Guides
How to change a users password (Internal Admin)
To change a User’s password, follow the steps below. How to change a password Note: Do please bear in mind, that you have to be an Internal Admin in order to update Users’ passwords.
June 5, 2024
2 min read
How to change your password (Users)
Guides
How to change your password (Users)
If you have forgotten your password, or need to reset it, do not worry! Follow the steps below to find out how to change your password and get back into your SwiftCase quickly. Changing your Password
June 5, 2024
2 min read
How to create Questions for Forms
Guides
How to create Questions for Forms
SwiftCase provides default questions to use in your forms, such as First Name or Email, although you may need to create your custom questions for your forms. Creating custom Questions
June 5, 2024
3 min read
How to Contact SwiftCase Support
Guides
How to Contact SwiftCase Support
So, you’ve just landed on SwiftCase, and you may encounter some issues with the system, or you may have some general questions that the current.
June 4, 2024
3 min read
Guides
Guides
The Complete Guide to Document Generation: Automating Business Documents
Learn how automated document generation works, why it matters for business efficiency, and how to implement systems that produce consistent, professional documents at scale.
May 25, 2024
14 min read
Guides
Guides
The Complete Guide to Workflow Automation: From Manual Processes to Intelligent Systems
Master workflow automation: understand the fundamentals, identify automation opportunities, choose the right tools, and implement systems that transform how your organisation works.
February 20, 2024
16 min read
Guides
Guides
APIs and Webhooks in SwiftCase: Connecting to Any External System
A practical guide to SwiftCase's configurable API system and webhook capabilities. Learn how to connect to any REST API and receive real-time data from external systems.
January 15, 2024
13 min read
How to Contact SwiftCase Support
Guides
How to Contact SwiftCase Support
So, you’ve just landed on SwiftCase, and you may encounter some issues with the system, or you may have some general questions that the current.
January 14, 2024
4 min read
The Complete Guide to Business Process Automation
Guides
The Complete Guide to Business Process Automation
Everything you need to know about business process automation: what it is, how it works, which processes to automate first, implementation strategies, and how to measure ROI. A comprehensive guide for operations leaders and business owners.
November 15, 2023
15 min read
Guides
Guides
DocuSign Integration: Automated Document Signing in Your Workflows
Connect SwiftCase to DocuSign for seamless electronic signatures. Generate documents, send for signing, and track completion automatically within your case workflows.
November 8, 2023
11 min read
Guides
Guides
Integrating SwiftCase with Microsoft 365: Calendar, Email, and SharePoint
Connect SwiftCase to Microsoft 365 for seamless calendar synchronisation, email integration, and document storage. A practical guide to unifying your operations tools.
September 12, 2023
10 min read
Guides
Guides
The Complete Guide to Case Management: Systems, Software, and Best Practices
Everything you need to know about case management: what it is, how modern systems work, implementation strategies, and how to choose the right software for your organisation.
August 15, 2023
15 min read
Guides
Guides
Integrating SwiftCase with Xero: Automated Invoicing and Financial Sync
Connect your case management to Xero accounting for automatic invoice generation, contact synchronisation, and payment tracking. Eliminate manual data entry between operations and finance.
June 20, 2023
11 min read
Guides
Guides
The Complete Guide to Customer Onboarding: First Impressions That Drive Retention
Master customer onboarding: design experiences that activate customers, build loyalty, and reduce churn from the very first interaction.
April 10, 2023
14 min read
Guides
Guides
Email Integration for Case Management: Capturing Every Conversation
Connect your email to SwiftCase for complete communication tracking. Send from cases, receive to cases, and maintain audit trails without leaving your workflow.
March 28, 2023
12 min read
Guides
Guides
The Complete Guide to Email Management for Business: Turning Chaos into Cases
Transform how your organisation handles email: move from overflowing inboxes to structured case management, automate responses, and ensure nothing falls through the cracks.
November 20, 2022
14 min read
Guides
Guides
The Complete Guide to Business Process Management: Strategy, Methods, and Implementation
Master business process management: understand the discipline, learn proven methodologies, implement effective governance, and build a process-centric organisation.
June 15, 2022
15 min read
Guides
Guides
The Backfire Effect - How your online argument 'win' is really a loss
Updated 07/10/2020 Flat-earthers. Obama ‘Birthers’. Anti-Vaxers and homeopaths. If confronted with one, do you think your unique, implacable calm and.
October 7, 2020
5 min read
Guides
Guides
Hedonic Adaptation - Why small differences lead to the greatest conflicts
Updated 30/09/2020 In 2005 a website called ‘Ship of Fools’ held a competition for the best religious joke ever. The winner was this effort from Emo.
September 30, 2020
6 min read
Guides
Guides
Advice for Entrepreneurs with John Bura Part 2
Part two of our interview with Coder and CEO, John Bura of Mammoth Interactive. Today we’re discussing: John’s business journey How Mammoth.
August 26, 2019
3 min read
Guides
Guides
National Apprenticeship Week: Kyle's Story
Hi, I’m Kyle. I joined the SwiftCase team last year as their first ever apprentice. March 4th – March 8th 2019 is officially National Apprenticeship.
March 5, 2019
7 min read
Guides
Guides
Our YouTube Channel is LIVE!
Over the past few months, we’ve been working hard on building an extensive library of both help centre article and video guides to help new users.
September 29, 2018
3 min read
Guides
Guides
How to use Moving Rules to automate your business with SwiftCase
When you’re configuring a status, you can set moving rules which determine which status the task moves to. Questions Answered If you’d like the a.
April 27, 2018
3 min read
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