Industry Insights

Chatbots promised to replace phone support. The data tells a different story. Here is why voice remains the preferred channel for customers who matter most.

Beyond headcount reduction: the overlooked ways voice AI delivers returns through customer retention, data quality, and operational consistency.

The businesses winning customers are not the ones with the best product. They are the ones who answer the phone. Here is how 24/7 availability became table stakes.

The Expense Claim Workflow allows your Clients and you and your Team Members to quickly and easily claim back any company expenses. Using the Expense.

Updated 15/12/2021 How many times have you said, or heard someone say, “I don’t have the time to that”? We all lead busy lives. There are a massive.

Updated 08/12/2021 It is so much harder to gain a new customer than to keep an existing customer, so, why are businesses so obsessed with new sales.

Updated 01/12/2021 On 18th June 2019, I went with my wife and son to watch Metallica play live at the Etihad Stadium in Manchester, UK. Separately.

Updated 24/11/2021 Having a great business idea with the vision to see it through is not enough. If you can’t get paid, then your company isn’t going.

Updated 17/11/2021 I am a master procrastinator. From picking the perfect background music for a ‘productive’ work session to going down the rabbit.

Updated 10/11/2021 Being an entrepreneur isn’t a smooth journey; you have to learn as you go along, especially as a first-time entrepreneur. You will.

Updated 27/10/2021 The impact of climate change on the future of our planet without substantial changes to the way we live and work is predicted to.

Updated 22/09/2021 We recently introduced a profit share scheme at SwiftCase, that we developed with the involvement of the entire workforce. We.

Updated 08/09/2021 When all your employees are at the same geographic location it can be difficult to keep everybody on the same page without a.

Updated 11/08/2021 tl;dr – Eliminate the expectations – Focus on what matters. Life is a constant quest for the next best thing. Don’t be content to.

Updated 04/08/2021 Chaos Do you find yourself and your team jumping from task to task, fighting fires and feeling unproductive? Does it take you ages.

Updated 28/07/2021 Make a promise Your clients will expect consistent service from your business. They want to know what they are getting for their.

Updated 02/06/2021 It is a common experience that a problem difficult at night is resolved in the morning after the committee of sleep has worked on.

Updated  05/05/2021 You start something new full of enthusiasm. You get so far. It seems too big, and other things get in the way. You will do it.

Updated 14/04/2021 Train people well enough that they can leave. Treat them well enough, so they don’t want to – Richard Branson You can’t do.

Updated 24/03/2021 The best thing about the future is that it comes one day at a time – Abraham Lincoln Fighting Fires Modern life calls on our time.

Updated 17/03/2021 Meetings Have you ever been in a meeting where most of the participants don’t participate? Do many of your meetings seem like an.

Updated 10/03/2021 Get the Balance Right Taking one day at a time has many advantages in getting things done. There is a danger though of thinking.

Updated 03/03/2021 Sometimes the greatest meals on vacations are the ones you find when Plan A falls through – Anthony Bourdain How long will it.

Updated 24/02/2021 How many times have you said to yourself that you haven’t got the time? “I haven’t even had two minutes to get that done.” Have.

Updated 10/02/2021 What gets measured gets improved. – Peter Drucker If you are serious about growing your business, then you can’t throw your.

Updated 03/02/2021 Delight your clients It costs five times more to obtain a brand-new client as to retain a current one? Conquering client churn.

Updated 11/11/2020 Do you weigh up all the options before making a decision? Do you consider all angles, facts and measurements and only then take.

Updated 28/10/2020 On one of our recently recorded podcasts we discussed our marketing pet peeves. My choice was a new marketing approach called.

Updated 23/09/2020 “When I was 5 years old, my mom always told me that happiness was the key to life. When I went to school, they asked me what I.

Updated 03/06/2020 Breaking a habit is hard. You might bite your nails, smoke cigarettes or indulge in one too many soft drinks throughout the day.

Series: How to start your own business in 2019 Do you want the freedom of being your own boss? Or do you want to change the world with your grand.

Marketing is a full-time job, and for anyone without a team around them to promote their business, it can be impossible to keep on top of. By.

We have been writing our blog, at SwiftCase, on and off, for over a year or two. It is something that we know we have to do, but why? Should everyone.

As discussed in our previous article What’s new with SwiftCase? the SwiftCase team have been hard at work over the past year, implementing our.

During 2017, we have started development to rebuild and restructure a number of SwiftCase features into microservice architecture, or simply.