Automotive Experts
A UK-wide independent automotive expert witness firm transformed their operations with SwiftCase, achieving unprecedented scale and efficiency in vehicle damage assessment and expert witness services.
About This Organisation
Founded in 2000, this automotive expert witness firm was born from frustration with the lack of client collaboration and technology integration in the industry.
Today, they are one of the UK's premier independent automotive expert firms, specialising in crashed vehicle assessment for the legal, insurance, and motor industries. Their team includes engineers with extensive backgrounds in body repair, a substantial technology department, and customer service professionals recruited from established corporations.
Their services span vehicle damage assessment reports, desktop inspections with AI assistance, Audatex estimating solutions, interpretation services, and comprehensive client portal access for real-time case management.
Services Powered by SwiftCase
The Challenge
Managing high-volume automotive expert witness operations across the UK with multiple stakeholders, complex workflows, and strict compliance requirements.
Scale & Volume
Processing hundreds of thousands of vehicle damage assessments annually across a network of 2,300+ expert engineers nationwide.
Multi-Party Coordination
Coordinating between solicitors, insurance companies, repair shops, vehicle owners, and expert engineers for each case.
Compliance & Quality
Maintaining GTA and CPR compliance on every report while ensuring consistent quality across all engineers and report types.
Data Integration
Connecting with Audatex, vehicle history databases, valuation services, and client management systems via API.
Real-Time Communication
Providing clients with immediate access to case status, files, images, and estimates through client portals.
Document Generation
Generating thousands of compliant reports, fee notes, inspection sheets, and legal documents daily.
The SwiftCase Solution
A comprehensive operations platform tailored to automotive expert witness services, with powerful workflow automation and deep integrations.
Automated Workflows
Desktop Vehicle Damage Reports
326,000+ cases processed
Physical Vehicle Inspections
141,000+ cases processed
Interpretation Services
2,200+ cases processed
Deep Integrations
Audatex
1.7M+ callsVehicle damage estimation
Gmail API
3.1M+ callsEmail automation
Motorcheck
72K+ callsVehicle history checks
MOT History
38K+ callsDVLA MOT records
Percayso/Cazana
20K+ callsVehicle valuations
Docparser
40K+ callsDocument extraction
The Results
SwiftCase enabled this organisation to scale their operations while maintaining quality and compliance standards.
Massive Scale
Processing over 1,000 cases per day with automated workflows and intelligent routing to engineers.
Network Growth
Managing 2,300+ expert engineers, 20,000+ client organisations, and 25,000+ client staff users.
Quality at Speed
3-day average completion time with built-in quality control stages and compliance checks.
Collaboration at Scale
SwiftCase enables seamless collaboration between the internal team, their network of expert engineers, and thousands of client organisations across the legal, insurance, and motor industries.
Platform Users
“SwiftCase has been instrumental in transforming our operations. The platform's API integrations allow us to transfer data directly into client management systems, replacing traditional PDF reports with actionable data.”
Ready to Transform Your Operations?
See how SwiftCase can help your organisation achieve similar results with our AI-powered operations platform.