A UK-wide independent automotive expert witness firm transformed their operations with SwiftCase, achieving unprecedented scale and efficiency in vehicle damage assessment and expert witness services.
Founded in 2000, this automotive expert witness firm was born from frustration with the lack of client collaboration and technology integration in the industry.
Today, they are one of the UK's premier independent automotive expert firms, specialising in crashed vehicle assessment for the legal, insurance, and motor industries. Their team includes engineers with extensive backgrounds in body repair, a substantial technology department, and customer service professionals recruited from established corporations.
Their services span vehicle damage assessment reports, desktop inspections with AI assistance, Audatex estimating solutions, interpretation services, and comprehensive client portal access for real-time case management.
Managing high-volume automotive expert witness operations across the UK with multiple stakeholders, complex workflows, and strict compliance requirements.
Processing hundreds of thousands of vehicle damage assessments annually across a network of 2,300+ expert engineers nationwide.
Coordinating between solicitors, insurance companies, repair shops, vehicle owners, and expert engineers for each case.
Maintaining GTA and CPR compliance on every report while ensuring consistent quality across all engineers and report types.
Connecting with Audatex, vehicle history databases, valuation services, and client management systems via API.
Providing clients with immediate access to case status, files, images, and estimates through client portals.
Generating thousands of compliant reports, fee notes, inspection sheets, and legal documents daily.
A comprehensive operations platform tailored to automotive expert witness services, with powerful workflow automation and deep integrations.
326,000+ cases processed
141,000+ cases processed
2,200+ cases processed
Vehicle damage estimation
Email automation
Vehicle history checks
DVLA MOT records
Vehicle valuations
Document extraction
SwiftCase enabled this organisation to scale their operations while maintaining quality and compliance standards.
Processing over 1,000 cases per day with automated workflows and intelligent routing to engineers.
Managing 2,300+ expert engineers, 20,000+ client organisations, and 25,000+ client staff users.
3-day average completion time with built-in quality control stages and compliance checks.
SwiftCase enables seamless collaboration between the internal team, their network of expert engineers, and thousands of client organisations across the legal, insurance, and motor industries.
“SwiftCase has been instrumental in transforming our operations. The platform's API integrations allow us to transfer data directly into client management systems, replacing traditional PDF reports with actionable data.”
See how SwiftCase can help your organisation achieve similar results with our AI-powered operations platform.
