AI agents that handle customer conversations across every channel, and take action in your business systems automatically. Scale customer contact without scaling headcount.
Best for:
Operations teams handling 100+ daily customer contacts who want AI to do the work, not just assist
More customers means more agents. More agents means more management, more training, more turnover, more cost. AI can change the equation, if it actually does the work.
Voice, chat, WhatsApp, SMS, email: customers reach you however they prefer. Every interaction feeds into the same case, the same workflow, the same customer record. No channel silos. No context loss.
AI answers calls, understands intent, takes action. Natural conversation with real-time barge-in. Transfers to humans when needed.
Intelligent chat widget for your website. Proactive engagement, file uploads, and seamless handoff to human agents.
Meet customers on WhatsApp Business. Two-way messaging with template support. Same AI, same case integration.
Conversational SMS with link tracking and bulk capabilities. Appointment reminders, status updates, two-way support.
AI classification, auto-responses, and intelligent routing. Extract key data, attach to cases, draft replies.
Most “AI contact centres” use AI to help human agents work faster. SwiftCase uses AI to handle customer contact directly. Humans supervise and handle exceptions. The difference is whether you need to scale your team, or just your AI capacity.
Our AI doesn't just answer questions. It creates cases, updates records, triggers workflows, and schedules follow-ups. Every conversation becomes operational action.
Customer contact is connected to your business processes. No middleware, no manual data entry. Call ends, case is updated, workflow continues.
AI handles routine contacts. Humans handle complexity. Seamless escalation with full conversation context. Your team focuses on high-value work.
Double your customer contact volume without doubling your team. AI minutes scale; human headcount stays flat.
Never miss a customer call. AI agents work nights, weekends, and holidays. Your competitors' calls go to voicemail. Yours get answered.
Policy guardrails ensure AI stays within bounds. PII protection, disclosure requirements, and automatic escalation for sensitive topics.
Customer calls. AI handles the conversation. Case updated. Workflow triggered. Done.
Via phone, chat, WhatsApp, SMS, or email
Understands intent, gathers info, answers questions
Case created, record updated, workflow triggered
Escalation for complex or sensitive issues
Not everything can be automated, but more than you think. Start with high-volume, repeatable contact types and expand from there.
Handle enquiries, check order status, process returns, answer FAQs, all without human intervention.
First notice of loss, claim status updates, document collection. Insurance-grade compliance.
Schedule, reschedule, and confirm appointments. Real-time availability. Automatic reminders.
Qualify inbound leads, capture requirements, route to sales. AI does discovery, humans close.
Natural conversation, not “press 1 for sales.” AI understands what callers want, asks clarifying questions, and takes action. Callers can interrupt mid-sentence. If the AI can't help, it transfers to a human with full context.
“Hello, thanks for calling. How can I help you today?”
“I need to reschedule my appointment for next week”
“I can help with that. I can see your appointment is Thursday at 2pm. Would you prefer Monday morning or Wednesday afternoon?”
“Wednesday afternoon works”
“Done. I've moved you to Wednesday at 3pm. You'll get a confirmation text shortly. Anything else?”
SwiftCase isn't a contact centre with a workflow add-on. It's an operations platform with customer communication built in. Every call, chat, and email connects to your cases, your workflows, your data.
No integration projects. No middleware. No manual data entry after calls. The AI takes action in your system of record while the conversation is happening.
Explore the PlatformCustomer conversations contain sensitive data. SwiftCase keeps it secure with UK data centres, encryption at rest and in transit, and the compliance controls regulated industries need.
Traditional contact centre software charges per agent seat. That makes sense when humans do the work. SwiftCase charges for platform usage and AI capacity, not for how many people you have. Add team members without adding cost.
Add supervisors, reviewers, and specialists without per-seat fees
Pay for AI minutes and messages, not agent headcount
Costs scale with contact volume, not team size
See how SwiftCase stacks up against the leading platforms for contact centre teams.
Enterprise CRM platform
Enterprise IT service management
Marketing and sales CRM platform
Customer support ticketing platform
Customer support and helpdesk platform
All-in-one business application suite
Enterprise CRM and ERP platform
Explore specific workflow automations built for contact centre operations.
Automation
Unification
Automation
Management
for Contact Centres
Management
Automation
for Contact Centres
for Contact Centres
for Contact Centres
Book a demo to see how SwiftCase handles customer contact across voice, chat, WhatsApp, SMS, and email, with AI that takes action, not just answers questions.
