Support
Our UK-based support team is here to help you get the most from SwiftCase. Whether you need technical assistance or guidance on best practices, we have you covered.
Submit and track support tickets through our dedicated portal. View your ticket history and communicate directly with our team.
Open Support PortalBrowse guides, tutorials, and reference documentation. Learn how to configure workflows, build reports, and more.
View DocumentationFind answers to common questions about features, pricing, implementation, security, and more.
Browse FAQUK business hours
Monday - Friday
9:00 AM - 5:30 PM GMT
For the fastest response, submit your support request through our portal. Include as much detail as possible about your issue, including screenshots or screen recordings where relevant.
Submit a Ticket| Plan | Response Time | Channels |
|---|---|---|
| Starter | Within 1 business day | Email, Portal |
| Core | Within 4 hours | Email, Portal, Phone |
| Enterprise | Within 1 hour | Email, Portal, Phone, Dedicated CSM |
Critical issues affecting production systems are prioritised regardless of plan level.
For sales enquiries, partnership opportunities, or general questions, our team is happy to help.
Contact Us