Allocate inspections to the right assessor at the right time with automated scheduling that factors in location, skill set, and capacity.
Coordinators juggle spreadsheets, phone calls, and emails to match inspection requests with available assessors. Double-bookings, missed appointments, and excessive travel times are the inevitable result — frustrating both your team and your customers.
Coordinators spend hours cross-referencing spreadsheets and calendars to find available assessor slots.
Without geographic optimisation, assessors criss-cross regions unnecessarily, reducing the number of inspections completed per day.
Lack of real-time visibility into assessor availability leads to overlapping appointments and missed inspections.
Purpose-built capabilities — not generic templates you have to work around.
New inspection requests are automatically assigned to the nearest available assessor based on postcode, skill set, and current workload.
Geographic clustering groups nearby inspections together, reducing travel time and fuel costs for field engineers.
A live calendar view shows every assessor's schedule, making manual overrides quick and conflict-free.
Customers and assessors receive SMS and email confirmations, reminders, and updates at every stage of the booking.
Forecast demand by region and time period to ensure you have the right number of assessors where they are needed most.
Track time-to-inspection against client SLAs with automated escalation when deadlines approach.
A new request arrives via API, email, or portal and is parsed into a structured inspection record with location and vehicle details.
The system identifies the best-fit assessor based on proximity, availability, qualifications, and workload, then assigns the job automatically.
Both the customer and assessor receive booking confirmations, followed by automated reminders 24 hours and 1 hour before the appointment.
The assessor marks the inspection as complete on-site, triggering the next stage of the workflow — whether that is reporting, invoicing, or follow-up.
Try these tools to assess and improve your operations.
Absolutely. Each client account can have its own SLA rules, escalation paths, and priority weightings, ensuring your highest-value contracts are always serviced first.
Yes. Jobs that require multiple visits — such as fleet audits — can be scheduled as linked appointments across consecutive days with a single booking reference.
The system uses postcode-based proximity calculations to assign the nearest qualified assessor, reducing travel distance and enabling more inspections per day.
Let SwiftCase allocate, confirm, and track every inspection automatically — book a demo to see it in action.
