Capture, validate, and submit manufacturer warranty claims with automated workflows that maximise recovery and minimise admin burden.
Dealerships and repair groups leave significant revenue on the table because warranty-eligible repairs are not identified, claims are submitted late, or documentation does not meet manufacturer requirements. The result is rejected claims, delayed payments, and lost income.
Service advisors and technicians do not always recognise when a repair falls under manufacturer warranty, leading to missed claims.
Manufacturer warranty portals require specific documentation, photos, and fault codes — missing any element means rejection.
Many manufacturers impose strict filing deadlines. Without automated tracking, claims are submitted late and forfeit.
Rejected claims require investigation, additional documentation, and resubmission — consuming admin time that could be spent on new claims.
Purpose-built capabilities — not generic templates you have to work around.
The system automatically flags repairs that may be eligible for warranty based on vehicle age, mileage, and component — prompting the service advisor to initiate a claim.
A guided workflow ensures every claim includes the required photos, fault codes, repair descriptions, and parts information before submission.
Submission deadlines are monitored for every open claim, with escalation alerts triggered as cut-off dates approach.
Rejected claims are automatically flagged for review, with the rejection reason displayed alongside the original submission for quick resolution.
Track total warranty recovery by month, make, claim type, and location to measure performance and identify improvement opportunities.
When a repair is logged, the system checks vehicle age, mileage, and component against warranty criteria and flags eligible items.
The warranty administrator assembles the required documentation — photos, DTCs, repair narrative, and parts details — using the guided builder.
The claim is submitted to the manufacturer portal (manually or via integration) and its status is tracked through to decision.
Approved claims are matched against credit notes and payments received, with any discrepancies flagged for follow-up.
Try these tools to assess and improve your operations.
SwiftCase can push claim data to manufacturer portals via API where available, or generate pre-formatted submissions for manual upload to portals that do not offer integration.
Eligibility rules are configurable by manufacturer, model range, and component group. When a repair matches the criteria, the system alerts the service advisor and pre-populates a claim template.
Yes. Goodwill, policy, and extended warranty claims can all be managed through the same workflow with separate categorisation and reporting.
Rejected claims are returned to the warranty administrator with the manufacturer's rejection reason. The system prompts for additional evidence or amendments before resubmission.
Dashboards and exportable reports cover total recovery, claim volumes, acceptance rates, average processing time, and rejection reasons — filterable by site, make, and time period.
SwiftCase ensures every eligible repair is claimed and every claim is submitted right first time — book a demo.
