Skip to main content
SwiftCase
PlatformSwitchboardFeaturesSolutionsCase StudiesFree ToolsPricingAbout
Book a Demo
SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

Platform

  • Platform Overview
  • Workflow Engine
  • Case Management
  • CRM
  • Document Generation
  • Data Model
  • Integrations
  • Analytics

Switchboard

  • Switchboard Overview
  • Voice AI
  • Chat
  • Email
  • SMS
  • WhatsApp

Features

  • All Features
  • High-Volume Operations
  • Multi-Party Collaboration
  • Contract Renewals
  • Compliance & Audit
  • Pricing
  • Case Studies
  • Customers
  • Why SwiftCase

Company

  • About
  • Our Team
  • Adam Sykes
  • Nik Ellis
  • Implementation
  • 30-Day Pilot
  • Operations Pressure Map
  • For Your Role
  • Peer Clusters
  • Engineering
  • Careers
  • Partners
  • Press
  • Research
  • Tech Radar
  • Blog
  • Contact

Resources

  • Use Cases
  • Software
  • ROI Calculator
  • Pressure Diagnostic
  • Pilot Scope Estimator
  • Board Case Builder
  • Free Tools
  • Guides & Templates
  • FAQ
  • Compare
  • Glossary
  • Best Practices
  • Changelog
  • Help Centre

Legal

  • Privacy
  • Terms
  • Cookies
  • Accessibility

Stay in the loop

Cyber Essentials CertifiedGDPR CompliantUK Data CentresISO 27001 Standards

© 2026 SwiftCase. All rights reserved.

  1. Home
  2. Use Cases
  3. Legal
  4. Streamline
Legal

Streamline
LegalAidCases

Manage means assessments, LAA reporting, and cost limitations from a single platform — ensuring compliance with Legal Aid Agency rules while maximising recoverability.

Legal AidLAA Compliance
Book a Demo
Legal Solutions

Legal Aid rules are complex and constantly changing

Firms undertaking legal aid work face stringent rules from the Legal Aid Agency on eligibility, cost limits, reporting, and billing. Manual processes lead to rejected claims, overspend on non-recoverable work, and failed LAA audits that put contracts at risk.

Means-test complexity

Assessing client eligibility across different scheme types is error-prone when done manually, leading to rejected applications.

Cost limitation risks

Fee earners exceed authorised cost limits without realising, resulting in unrecoverable work and financial losses.

LAA reporting burden

Preparing CCMS submissions and audit returns manually consumes hours that could be spent on casework.

Contract compliance gaps

Failing to meet LAA contract KPIs — such as timeliness and outcome recording — puts the firm's legal aid franchise at risk.

How SwiftCase handles it

Purpose-built capabilities — not generic templates you have to work around.

Means-test calculator

Built-in eligibility calculators guide fee earners through financial assessments, reducing rejection rates.

Cost-limit tracking

Real-time cost tracking alerts fee earners as they approach authorised spend limits, preventing unrecoverable overspend.

LAA reporting automation

Generate CCMS-ready submissions and audit returns from case data with minimal manual intervention.

Contract KPI dashboards

Monitor key performance indicators — outcome recording, timeliness, peer-review grades — in real time.

Audit-ready file management

Structured case records with mandatory fields ensure every file meets LAA peer-review and audit standards.

Expected outcomes

95%
Claim acceptance
Structured eligibility checks and accurate cost recording dramatically reduce LAA claim rejections.
40%
Less reporting time
Automated CCMS submissions and audit returns free supervisors from hours of manual data collation.
0
Cost-limit breaches
Real-time spend alerts prevent fee earners from exceeding authorised cost limits.

How it works

01

Assess eligibility

The fee earner runs the means-test calculator using the client's financial details to confirm legal aid eligibility.

02

Apply for funding

SwiftCase generates the CCMS application from case data, reducing form-filling and improving accuracy.

03

Manage costs

Time and disbursements are tracked against the authorised cost limit, with alerts as thresholds approach.

04

Report & bill

At case conclusion, outcome data and cost claims are submitted to the LAA in the required format.

Related Legal workflows

Matter Management

Legal aid cases are managed within the same unified matter platform.

Learn more

Legal Deadline Tracking

Track LAA submission deadlines alongside court dates.

Learn more

Personal Injury Case Management

Many PI cases are funded by legal aid and benefit from integrated workflows.

Learn more

Free tools

Try these tools to assess and improve your operations.

Workflow Mapper

Map your processes visually and export a professional PDF.

Try free

Meeting Cost Calculator

See the true cost of your meetings and find savings.

Try free

BCP Builder

Generate a Business Continuity Plan tailored to your organisation.

Try free

Frequently asked questions

SwiftCase generates data in CCMS-compatible formats, enabling you to prepare submissions efficiently. Direct API integration with the LAA's Client and Cost Management System streamlines the application and billing process.

Yes. SwiftCase supports multiple scheme types — including Legal Help, Family Help, and certificated work — each with its own eligibility criteria and cost-limit rules.

Every time entry and disbursement is tracked against the authorised cost limit in real time. Fee earners receive alerts at configurable thresholds (e.g. 75%, 90%, 100%) to prevent overspend.

Structured case records with mandatory fields, documented eligibility assessments, and a complete audit trail ensure your files meet the standards expected during LAA peer reviews and contract audits.

Simplify legal aid case management

Means-test calculators, cost-limit alerts, and automated LAA reporting — see how SwiftCase helps your firm stay compliant and profitable.

Book a Demo
Legal Solutions