Troubleshooting Guide for Common SMS Issues

1. SMS not sendingCheck your SMS credit balance. Make sure the phone number is correct. Check if the task meets all conditions for sending SMS.
2. SMS sent but not receivedVerify the phone number is active. Check if the message was blocked as spam. Ensure the recipient hasn’t opted out of messages.
3. Automated SMS not triggering. Review your workflow settings. Check if the task entered the correct status. Verify that all conditions for sending are met.
4. The SMS template is not workingCheck for typos in your template tags. Ensure all required task fields are filled. Verify the template is assigned to the correct event.
5. Replies not updating tasks. Check your reply handling settings. Ensure the reply matches the expected format. Verify the task is in a status that allows updates.

If these steps don’t solve your issue, contact SwiftCase support for help.