Peer cluster
If you are a broker or claims operation looking at this page, you are asking the right question. Not 'is this good software?' but 'who like me is actually using it at scale?'. Here is the honest answer.
UK insurance is relationship-driven and risk-averse by design. No broker MD or claims COO adopts infrastructure because a vendor said so. They adopt when a named peer in a comparable operation has done it first and the numbers hold up. This page is that layer.
Benchmarks in this sector
11.8M+
Cases processed by one broker operation
Across 384 workflows, with role-based access for staff, clients and client staff.
Audit trail
The evidence a Consumer Duty review asks for
Who did what and when on each case. Hosted in UK data centres, Cyber Essentials certified.
£650+/mo
Starting tier for smaller broker operations
Priced for firms running thousands of cases per month, not millions.
Named peers
Firms like yours, not logos in a grid. Each one has a case study you can read in full.
Where firms start
Each is a single, contained workflow that suits a 30-day pilot in this sector.
The audit trail and the complaints-handling clock are configured into the workflow, so the evidence Consumer Duty and the FCA's operational resilience regime ask for is recorded as the work happens. Hosted in UK data centres. If your regulatory review is on the calendar, the workflow you pilot can be ready for the next one.
When firms pilot
As volume climbs, broker back-offices start to strain. Tribal knowledge becomes fragile and SLA misses start to show.
Preparing for a review surfaces the processes that are not defensible. Pilots often start here.
Consumer Duty has made complaints handling more rigorous, and it is a single workflow that makes a sensible pilot.
The pilot is designed exactly for this: one workflow, 30 days, fixed scope. Start with the diagnostic, the estimator, or the scoping call. Whichever moves you forward.
