Allocate repairs to approved bodyshops, track repair progress in real time, and enforce quality and cost standards across your entire network.
When repair allocation relies on phone calls and email chains, jobs go to whichever bodyshop answers first rather than the best-performing repairer. Without real-time visibility of repair progress, hire periods overrun, parts delays go unnoticed, and quality issues surface only when the claimant complains.
Bodyshops provide estimated completion dates by phone, but updates are infrequent and unreliable, making hire cessation planning impossible.
Without standardised labour rates and parts-sourcing rules, repair invoices vary wildly across your network.
You cannot benchmark bodyshop cycle times, supplement rates, or customer satisfaction without manually collating data from each repairer.
Purpose-built capabilities — not generic templates you have to work around.
Route repairs to approved bodyshops based on location, capacity, vehicle marque specialism, and historical performance scores.
Bodyshops update repair stages — strip, estimate, parts ordered, in-paint, reassembly, QC — through a repairer portal or API link.
Enforce agreed labour rates, paint material allowances, and parts-sourcing hierarchies (OEM, pattern, recycled) across the network.
Benchmark each bodyshop on key-to-key time, supplement rate, cost deviation, and claimant satisfaction.
Send SMS and email status updates to claimants at each repair stage, reducing inbound chase calls.
Select the optimal approved bodyshop based on location proximity, capacity, and performance ranking.
Review the bodyshop estimate against cost rules and authorise or query line items before work begins.
Monitor progress through strip, parts, paint, reassembly, and quality control stages with daily status updates.
Review and authorise supplementary repair costs discovered during strip-down, enforcing agreed cost tolerances.
Verify quality-control sign-off, arrange vehicle collection, and trigger hire cessation in the credit hire workflow.
Try these tools to assess and improve your operations.
Yes. Approved repairers access a dedicated portal where they update repair stages, upload photos, and submit estimates and supplements. Alternatively, SwiftCase can integrate with bodyshop management systems via API.
You configure agreed labour rates, paint material allowances, and parts-sourcing rules (OEM, pattern, recycled hierarchy). Every estimate and supplement is validated against these rules before authorisation.
SwiftCase scorecards cover key-to-key cycle time, supplement frequency and value, cost deviation from original estimate, and claimant satisfaction ratings. These feed into allocation weighting.
See how SwiftCase helps accident management companies track repairs, control costs, and benchmark bodyshop performance.
