Capture, track, and act on vehicle diagnostic data within a structured workflow that connects technicians, service advisors, and customers.
Modern vehicles generate thousands of diagnostic trouble codes (DTCs), but this data rarely flows into a structured workflow. Technicians note fault codes on paper, service advisors chase updates by phone, and customers are left waiting without visibility. The result is wasted diagnostic time and inconsistent repair quality.
DTCs and symptom descriptions are recorded informally, making it hard to track recurring faults or identify patterns across your workshop.
Without access to historical repair data and known fixes, technicians spend excessive time diagnosing faults that have been solved before.
Customers receive no proactive updates during the diagnostic process, leading to phone calls, complaints, and lost trust.
Purpose-built capabilities — not generic templates you have to work around.
Technicians log DTCs, symptoms, and test results in a standardised format linked to the vehicle's service history.
A searchable library of known faults, technical bulletins, and previous repairs helps technicians diagnose issues faster.
Each diagnostic job follows defined stages — initial scan, investigation, quotation, approval, repair, and retest — with automatic progression.
Automated SMS and email notifications keep customers informed at each stage of the diagnostic and repair process.
Aggregate diagnostic data across your workshop to identify recurring faults by make, model, age, and mileage band.
The vehicle is booked in with customer-reported symptoms, mileage, and any warning lights noted by the service advisor.
The technician performs an OBD scan, logs all DTCs, and records any additional observations or test results.
Using the knowledge base and diagnostic data, the technician identifies the root cause and generates a repair quotation for customer approval.
Once approved, the repair is carried out and a post-repair diagnostic scan confirms the fault is resolved.
Try these tools to assess and improve your operations.
SwiftCase can receive DTC data from major diagnostic tool providers via API integration, automatically populating fault codes against the vehicle record.
The knowledge base grows organically as technicians resolve faults and document fixes. Administrators can also add manufacturer technical bulletins and recall information.
Yes. Customers receive a digital quotation via email or SMS with a one-click approval link, speeding up authorisation and reducing phone tag.
The workflow supports any vehicle type. Diagnostic forms and fault categories can be configured specifically for EV and hybrid powertrains, including battery health assessments.
SwiftCase connects diagnostic data to action — see it in a live demo tailored to your workshop.
