From FNOL to settlement. Quote to renewal. Policy admin to claims handling. One platform for the complete insurance operation, with AI agents that answer the phone, texts and email.
Best for:
Insurance brokers, MGAs, loss adjusters, and claims administrators with 10-500 staff
“The premium per user for this system is worth every penny just for the support you receive. I wish that every system provider I deal with daily were even a fraction of Swiftcase. The system is a self-management, once you know how to use the system then you can run, getting your business as automated as possible.”
“I have found SwiftCase to be very adaptable. Anything that we have come up with as a requirement for the software to do our business needs have been met on every occasion.”
“A great software product that is easy to use and provides a fast and efficient workflow. The way you can adapt it to your needs as a company is excellent.”
Three Lanes
Three buyer profiles, three sets of pressure points. SwiftCase handles all of them, but the conversation starts in different places.
Personal lines, fleet, taxi, motor trade
The silent costs in motor are the conversations: bodyshop hold-time variance, total-loss settlement inconsistency, and the peak-load weekends nobody can staff for. Switchboard runs all three.
Household, commercial, peril events
Property work runs on a flat baseline punctuated by storms. The next peril event will dump three weeks of FNOL into one weekend. You cannot hire for that. Switchboard answers the calls itself.
Delegated authority, capacity reporting
Delegated-authority audits are coming for every MGA. SwiftCase makes every case evidence-trailed by design, and your bordereaux a query, not a spreadsheet project.
Motor, commercial, taxi, fleet, motor trade: SwiftCase handles the workflows that insurance brokers and MGAs actually run. Configured to your products, not a generic template you have to work around.
Private car, young driver, and telematics policy management from quote to renewal.
Fleet, courier, and commercial vehicle workflows with multi-policy handling.
Specialist workflows for taxi operators, Uber partners, and private hire drivers.
Trade policy management with compliance tracking and document validation.
Integrated finance agreement management, payment processing, and account queries.
End-to-end claims handling from FNOL through assessment to settlement.
Not a generic workflow tool with insurance templates bolted on. SwiftCase includes the specific capabilities that insurance operations need: document validation, multi-party coordination, and FCA-ready audit trails.
Automated workflows from lead capture through underwriting to policy issue. No manual re-keying between systems.
RAG status system for licence checks, proof of NCD, and compliance documents. Automated escalation when validation fails.
Manage relationships between policyholders, third parties, repairers, and assessors. Everyone sees what they need to see.
Track response times, claims handling deadlines, and regulatory requirements. Alerts before breaches, not after.
OLAP pivot tables for claims performance, settlement times, and handler productivity. Dashboards that ops teams actually use.
Complete history of every action, communication, and decision. FCA-ready compliance documentation.
Screenshots
A claim carries a suggested outcome and the claims most like it. Open claims sit on a board by stage, and complaints sit on theirs by deadline.
The sun and moon switch a screen between light and dark, and a click opens it full size.
See all 77 screens in the product tourHandle FNOL calls at 2am. Answer “where's my claim?” without handler involvement. Sort incoming emails and draft the replies. SwiftCase Switchboard puts AI agents on the phone, texts and email, connected directly to your case data.
AI voice agents answer first notice of loss calls 24/7, check the caller against a second detail, take the incident details and open the case, putting the caller through to a handler when the rules say so.
Customers ring or text to check claim status. The agent checks who they are, then reads the answer from their case without handler intervention.
Incoming emails sorted by type and against your own workflows. Key data extracted, and a draft reply waits for a handler to approve.
Automated status notifications via SMS. Keep claimants informed without manual follow-up calls.
“Thank you for calling. I understand you need to report an incident. Can I take your policy number?”
“Yes, it's POL-2024-78432”
“I've found your policy. For security, can you confirm the postcode on the policy?”
Insurance isn't just operations: it's customer relationships. The claims experience shapes how policyholders feel about renewal. SwiftCase helps you deliver the service that keeps customers coming back.
Customers check claim status, download policy documents, and request changes, without calling. 24/7 access via the portal or by text.
Automated claim updates, renewal reminders, and payment confirmations. Customers know what's happening before they need to ask.
AI answers at 2am the same way it answers at 2pm, so an out-of-hours enquiry reaches the case without waiting for a callback.
Customers explain once. What they tell the agent goes on the case, so the next handler can read it there. No repeating information to different handlers.
Better claims experience drives renewal rates. Policyholders who feel informed and supported stay longer.
The same process at 100 claims or 10,000. The AI follows the same rules on a busy Monday as on a quiet Sunday.
SwiftCase integrates with the systems insurance operations already use: assessment platforms, vehicle data providers, finance systems, and more.
A UK specialist insurance broker managing taxi, car, fleet, and commercial vehicle insurance with integrated premium finance, processing over 11.8 million cases through SwiftCase.
“SwiftCase has become the backbone of our insurance operations, handling everything from taxi quotes to premium finance management across our entire group of companies.”
Insurance operations need audit trails that stand up to regulatory scrutiny. SwiftCase logs every action, every decision, every communication, automatically.
Practical guides for UK insurance professionals covering claims management, FCA compliance, policy administration, and more.
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Faster First Response
Smarter Claim Segmentation
Simpler Policy Lifecycle
Accurate Capacity Reporting
Balanced Books, Every Month
Faster, Fairer Settlements
Compliant Documents in Seconds
Purpose-Built for MGAs
FCA-Compliant Resolution
Full Oversight, Less Admin
SwiftCase isn't FCA-regulated itself, but it gives regulated firms what scrutiny asks for: 100+ automatic audit event types, role-based access control, complete case history, and exportable compliance reports. Every action is logged for FCA regulatory scrutiny.
Yes. SwiftCase Switchboard includes AI voice agents that handle First Notification of Loss calls 24/7, capturing incident details, checking the caller against a second detail, and creating cases automatically.
Most insurance operations are live within 4-8 weeks. We configure workflows to match your existing processes rather than forcing you to change how you work.
No pitch decks. No pressure. Just a straight conversation about what you need and whether SwiftCase is the right fit.
